Effective Date: 01-06-2025

At Lucky Ledger Asia, we strive to provide the best experience to our customers. Please read our Refund and Cancellation Policy carefully to understand your rights and responsibilities regarding purchases made through our platform.

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🧾 Refund Policy

1. Eligibility for Refunds
    •    Refunds are only applicable in the following situations:
    •    You received a defective or incorrect product/service.
    •    You were charged but did not receive access to the service or product.
    •    Technical issues on our end prevented the completion of the order.

2. Timeframe
    •    You must request a refund within 7 days of your purchase.
    •    No refund requests will be accepted after 7 days.

3. How to Request a Refund
    •    Email us at [your support email, e.g., support@luckyledger.asia] with:
    •    Order ID
    •    Reason for the refund request
    •    Any relevant screenshots or proof

4. Processing Time
    •    Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

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❌ Cancellation Policy

1. Before Order is Processed
    •    You may cancel your order within 24 hours of placing it, provided it hasn’t been shipped or processed yet.

2. After Processing
    •    Once an order is processed or a digital service is delivered, cancellations are not permitted.

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🔒 Exceptions
    •    Digital products once downloaded or accessed are non-refundable.
    •    We reserve the right to deny refund requests if misuse or abuse of our platform is detected.

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📩 Contact Us

For any questions related to refunds or cancellations, please reach out to us at:
📧 Email: support@luckyledger.asia